Returns, Refund & Replacement
User(s) may request returns for most items bought from sellers and suppliers listed on the Website that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this section of the User Agreement. If the return is approved, the seller shall provide a replacement of the product to the buyer within a reasonable timeframe as may be applicable to the respective product/service or such other time as may be mutually agreed between the buyer and seller. The refund amount may be subject to deductions or adjustments based on applicable fees, shipping costs, or other agreed-upon terms. All returns are subject to the details provided in the product description page and this section of the User Agreement. Products that are not eligible for return on the Website, may be exchangeable for reasons mentioned on the product description page on the Website. However, if you receive a damaged/defective/wrong product from any seller listed on the Website, you will still be allowed to exchange the product for reasons as provided in the product description page. In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.
In circumstances where you return an extra or a different product, AniTrade will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.
AniTrade shall not be held responsible for any return or exchange arrangements between the buyer and the seller. AniTrade only serves as a facilitator for transactions and does not assume any liability or responsibility for disputes arising from returns or refunds. If a User receives any product which fulfills the below mentioned criterion, the User is eligible for return / exchange provided the User provides AniTrade with requisite job-sheet and/or proof as maybe required by the seller/brand listed on the Website:
- Product is used/altered/defective product.
- Physical / in-transit damage to the product.
- Branded product received seal opened.
- Empty packet/some items or accessories are missing.
- Wrong product sent.
The seller retains the right to cancel any such order placed by the buyer, at its sole discretion and the buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by buyer in case of such cancellation by seller/brand, shall be refunded to the buyer, if the seller/brand is unable to provide the product at all. Further, the seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the seller and may vary from individual to individual.
Except as provided in this User Agreement, in the event of a refund request AniTrade shall have the sole discretion to determine the eligibility for and the extent of the refund. AniTrade reserves the right to consider factors such as the nature of the product, the reason for the refund request, and any applicable policies or guidelines.
Refund shall be conditional and shall be with recourse available to AniTrade in case of any misuse by buyer. AniTrade may choose to grant a refund, either partially or in full, based on its assessment of the situation. This assessment may include reviewing the details provided by the User and any supporting evidence or documentation.
The decision of AniTrade regarding the refund shall be final and binding. User agrees to abide by AniTrade’s decision and acknowledges that AniTrade is not obligated to provide a refund if the request does not meet the specified criteria or if AniTrade determines it to be unreasonable or fraudulent.
In the event that a refund is approved, AniTrade will process the refund within a reasonable timeframe, using the same method of payment used for the original purchase, unless otherwise agreed upon.
Damage Claims
To justify your claims in case of RTO a video of package opening is required along with mention on POD of courier co. In case of transit damage, liquid item/ Fragile Item claims are not processed. For customer claiming damage – educate customer not to accept package if outer box is visibly damaged and if he does so make sure he mentions this over POD that he has accepted damaged parcel only then claim shall be processed, else will not be entertained. The ultimate determination regarding the Claim rests in the hands of the Service Provider.